How do i return an item?
It is up to you how you choose to return an item. As a customer, you are responsible for the return shipment to us, regardless of the method of delivery you choose. Therefore, we recommend that you choose insured shipment with Track & Trace in case something should happen to the parcel while it is underway. You must send the parcel to our address at Chopin Charlottenlund, Jægersborg Allé 17, 2920 Charlottenlund, Denmark. You must select a form of delivery that ensures delivery to this address.
The return procedure...
- Use the recycled packaging in which you received our items and remove all previously affixed packing labels, including any bar codes.
- Pack the items neatly and include the receipt in the parcel. Attach the packing label from your selected delivery service
- Send the parcel to Chopin Charlottenlund, Jægersborg Allé 17, 2920 Charlottenlund, Denmark.
Reimbursement for returned items
When we receive the item, we will inspect it and reimburse the amount you paid when you purchased the item. Please note that you may lose the purchase amount, either in whole or partly. This will be the case if we believe the item has decreased in value while in your possession. This may be because you have used the item or the item was damaged while you were liable for the item. In such cases, the item must be priced for resale as a second-hand item.
You will typically be reimbursed within 3 to 5 days after we receive your return parcel. Please note that selected options will not be refunded if items are returned. This also applies to the method of payment. It is free of charge to use Dankort, eDankort or MobilePay. However, if you select a more expensive option such as PayPal (3,4%), this fee will not be refunded when you return items. In the event of partial cancellation of your transaction, no delivery costs or fees will be refunded. Pursuant to the Danish Act on E-Commerce, any reimbursement must be credited to the payment card, or using the method of payment, you used for the transaction. E.g. if you used Mastercard to pay for the item, reimbursement will be credited to the same Mastercard and not to your bank account. If you used PayPal, reimbursement will be credited to PayPal. .
Return of your parcel if it is not collected
Parcels which are not collected will automatically be returned to us after a period of approx. twelve 12 to 14 days. Please note that you do not cancel your transaction by omitting to collect the parcel from the ParcelShop. If you choose not to collect your parcel, you will be liable to pay for the parcel to be returned and resend. In Denmark, in such cases you are charged 2 x freight in return costs and return of package. Overseas: Sweden – DKK 200; Finland, Germany, Polen, Belgium, Luxemburg, Holland and UK – DKK 250; France, Spain, Italy and Austria – DKK 400.