14 day cancellation period
You have a right of cancellation of 14 days from the day on which the item is at your disposal*.
According to the Danish Act on E-Commerce, to exercise your right of cancellation you must notify us in a clear statement no later than 14 days after the date on which the item is at your disposal, cf. EU directiv of June 2014. You can use this Cancellation form. for this purpose. We expect you to send the items back to us as soon as possible after you have notified us of your cancellation, and no later than fourteen (14) days after you have cancelled.
*The date on which the item is at your disposal is calculated from the day on which the item(s) is delivered pursuant to the selected delivery method. E.g. if you have selected ‘ParcelShop’ or another collection point, this will be calculated from the day on which your item is available for collection. You cannot cancel your transaction by refusing receipt or failing to collect the parcel within the 14 days before it is returned. If you return the parcel, you must pay both for the return and resending. When you partially cacel your order your shipping cost wil not be reimbursed.
The condition of the item when you return it
You are only liable for any decrease in the value of the item if the item is handled in a manner other than that which is required to establish the type and characteristics of the item as well as the way in which it works. In other words: you may test and try out the item in the same way as you would in our, or in any other, physical shop. If the item has been tested or tried out in some way other than described above, it will be considered used. This means that, if you cancel the purchase, we will only return part of the purchase sum or none, depending on the trade value of the item.
Consequently, in order to receive the entire purchase sum, you must only do what you are permitted to do in a physical shop. You are only entitled to test or try out the item. You may not actually use it. You must not damage or wash the item, nor must you cut off tickets, tags, etc. As a customer, you are liable for any treatment of the item that detracts from the item’s brand new appearance and impairs our potential for obtaining the full price for the item. Decrease in value is assessed in % and will be deducted from the amount returned to you. In the event of partial cancellation of your transaction, no delivery costs or fees will be refunded.
In the same way as in a shop, the seal on nylon stockings must not be broken. Therefore, there is no right of cancellation if the seal has been broken. The decrease in value will be 100%. Visit forbrug.dk for further information about an item's condition or decrease in value.
When you receive your parcel
When you receive your parcel, in addition to the purchased items it will contain a note explaining the returns procedure and a receipt/invoice. You need to return the receipt/invoice if you wish to exchange or return an item within the right of cancellation period or if you wish to submit a complaint about an item at a later stage. Therefore, it is important that you do not throw away the receipt/invoice. We use damp-proof recycled packaging, and we suggest that you hold onto the packaging in case you would like to return any items.
We cannot accept.
- items that are returned cash on delivery or items that are not returned to our address. Regardless of the method of delivery, the return parcel must be delivered to our address.
- items returned from outside the EU, since a customs clearance fee is added to such items and charged to the recipient! We will refuse to accept such parcels!
If you do return a parcel too late
Unfortunately, we are not able to accept return of items after the right of cancellation period. Therefore, please do not return items after expiry of this period. In principle, items returned after expiry of the right of cancellation period will not be credited.
If you wish us to resend the parcel to you, a charge will be added. The shipping charge is € 20. If you return the item(s) a few days late and we, nonetheless, choose to accept the return, you will be charged with the shipping costs and an FSR fee of 10% of the price of the item(s), however no less than €10. The amount will be deducted from your reimbursement.